Customer Service - French speaker (m/f/d) Lisboa

Overview

Join to apply for the Customer Service - French speaker (m/f/d) role at SIXT.

We are growing and looking for you to help provide premium service to customers as a French-speaking Customer Service Agent (m/f/d).

Your role includes assisting customers with bookings, rental agreements, complaints, invoices, and using online booking systems to make reservations. You will work with our service & sales team to ensure high customer satisfaction and loyalty.

Please send your application documents in English.

Responsibilities

• You are the first point of contact for our customers and provide advice regarding bookings, rental agreements, complaints, and invoices.
• You assist business and private customers by phone and email in using the online booking systems, make reservations, offer a
  - service package, and find solutions for problems.
• You maintain a sympathetic ear and advise customers over the phone and via email.
• You work closely with other departments to deliver the best service and increase customer satisfaction and loyalty.

Your Skills Matter

• Language: Fluent/native in French and English (written and spoken) with clear and understandable speech.
• Experience: Enjoy customer contact; experience in customer service, call center, or BPO environment is helpful.
• Interpersonal Excellence: Reliable team player with strong communication and organizational skills, able to thrive under pressure and flexible for
  - based work.
• Team Spirit: Enjoy working in international teams and value collaboration with colleagues.
• Tools: Proficient in MS Office programs, especially Outlook, Word, and Excel.

What We Offer

• Generous Time Off: 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year.
• Work-Life Balance: Hybrid working model with no dress code.
• Permanent Contract & Bonus: Permanent employment contract with
  - related bonuses.
• Great Employee Benefits: Discounts on SIXT rent, share, ride, SIXT+, and partner discounts.
• Training & Development: Training programs for personal growth and development.
• Health & Well-being: Private health insurance plus the Coverflex benefit system.

About us

We are a globally leading mobility service provider with revenue of €4. 00 billion and around 9, 000 employees. Our mobility platform ONE combines SIXT rent, SIXT share, SIXT ride, and SIXT+ to provide access to a fleet of 350, 000 vehicles, services from 4, 000 cooperation partners, and around 5 million drivers worldwide. We are present in more than 110 countries at 2, 000 rental stations. We prioritize
- tier customer experience and
- term stability.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Travel Arrangements

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