Customer Service - French speaker (m/f/d) Lisboa

Overview

Customer Service - French speaker (m/f/d) at SIXT Portugal. We are growing and looking for you to provide premium service to our customers as a French-speaking Customer Service Agent (m/f/d).

Have you gained experience in a call center environment? If so, apply and support our service & sales team as a French Customer Service Agent (m/f/d) and please send your application documents in English.

Your Role at SIXT

• You are the first point of contact for our customers and provide advice on bookings, rental agreements, complaints, and invoices.
• You assist business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our
  - service package and find solutions.
• You listen empathetically and advise customers over the phone and via email.
• You work closely with other departments to deliver the best service and increase customer satisfaction and loyalty.

Your Skills Matter

• Language: You are fluent/native in French and English (written & spoken) with a clear, understandable way of speaking.
• Experience: You enjoy customer contact and can handle challenging customers professionally. Some experience in customer service, call center or BPO is preferred.
• Interpersonal Excellence: You are a reliable team player with strong communication and organizational skills, thrive under pressure, and remain flexible in a dynamic
  - based environment.
• Team spirit: You like working in international teams and value the exchange with colleagues.
• Tools: You are proficient with MS-Office programs—especially Outlook, Word, and Excel.

What We Offer

• Generous Time Off: 28 days of vacation, an additional day off for your birthday, and one volunteer day per year.
• Work-Life Balance: Hybrid working model with no dress code.
• Permanent Contract & Bonus: Permanent employment contract with
  - related bonuses.
• Great Employee Benefits: Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts.
• Training & Development: Training programs for personal growth and development.
• Health & Well-being: Private health insurance and the Coverflex advantage system.

About us

We are a globally leading mobility service provider with revenue of €4. 00 billion and around 9, 000 employees worldwide. Our mobility platform ONE combines SIXT rent, SIXT share, SIXT ride, and SIXT+, giving access to our fleet of vehicles, services of partners, and millions of drivers. We are present in more than 110 countries at 2, 000 rental stations. At SIXT, customer experience and service are top priorities.