Customer Service- German Speaker (F/M/X)

Customer Service- German Speaker (F/M/X)
Lisboa
Lisboa, Lisboa, Portugal

Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.

Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#Creating
Better
Together

www.Enovis. Com

Job Description - Customer service Order Management

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?

As a key member of the Customer Service Team, you will play an integral part in supporting our Business Units of our European direct markets.

WHY JOIN ENOVIS™?

• You’ll be part of a global team of more than 7, 000 dedicated employees who are empowered to create better together every day on a worldwide scale.
• You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
• You’ll enjoy a comprehensive and competitive benefits package
• You’ll have the opportunity to grow and develop your career with us.
• You’ll work hard and have fun doing it!

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

• Process incoming customer orders via prescriptions received in Kumavision (Kuma).
• Communicate order entry and fulfillment issues with Sales and Customer Experience members as required
• Ensure record accuracy by maintaining data integrity during the order entry process
• Handles order management from entry to delivery and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience.
• Collaborates
  - functionally with Warehousing, Billing and Contract Management Teams as well as Customers (Health Care Professionals) directly to ensure correct process flow.
• Identifies continuous improvement opportunities and provides feedback for process improvement and at knowledge database updates.
• Provides support to other Care team members as needed.
• Intimately understand proper case handling process and can identify different business unit responsibilities.

WHAT QUALIFICATIONS WILL YOU BRING TO THE TABLE?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education

• Minimum 2 year of experience in a customer service role or in a similar role
• Proven track record driving process improvement initiatives

General Skills/Competencies/Specialized Knowledge

• Experience working with ERP systems: Kumavision
• Excellent mandatory written and oral communication in German
• Good written and oral communication in German
• Excellent
  - solving skills and mathematical reasoning
• Accurate and timely execution
• Ability to
  - task, embrace change and innovate in a
  - paced environment
• Ability to analyze data to identify trends and root cause issues
• Ability to adapt in a dynamic work environment and make independent decisions
• Basic Excel Skills
• Represents the company professionally, ethically, and morally at all times