Customer Service in French (M/F/X) Lisboa

Customer Service in French (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

As a Fraud & Loss Operation Specialist, you will be responsible for identifying, investigating, and preventing fraudulent activity and financial losses within our client’s
- commerce platform. You will play a critical role in safeguarding transactions, ensuring customer trust, and supporting the integrity of operational processes through proactive monitoring, detailed analysis, and collaboration with internal teams.

Responsabilidades chave

• Monitor transactions and activities to detect suspicious or fraudulent behavior.
• Use tools, reports, and alerts to identify and escalate potential fraud cases.
• Investigate fraud incidents and ensure thorough case documentation.
• Analyze operational losses and identify root causes to support prevention strategies.
• Ensure adherence to internal controls and regulatory compliance (e. g. , AML, KYC).
• Assist in implementing fraud detection systems and improving control measures.
• Collaborate with internal teams such as Legal, Compliance, and Customer Service.
• Prepare reports and communicate investigation findings to management and stakeholders.

Competências

• French C2 level
• English B2 level
• Requires a minimum of 2 years' experience in an
  - commerce fraud environment or customer service experience with investigation related to fraud, abuse, or cybercrime is a plus.
• Detail-oriented, analytical, and able to provide documentation based on guidelines.
• Strong ability to gather information from various sources.
• Eager to learn, proactive, and a
  - solver.
• High
  - solving and prioritization skills.
• Meticulous, organized, and
  - tempered for handling disputes and emergencies.
• Result-oriented and comfortable with Microsoft Word and Excel.

Principais benefícios

• Base salary paid in 14 months: 900€
• Complexity Bonus paid in 11 months: 100€
• Meal Allowance (net): 7. 23€ per working day
• Transport allowance: 20€ per month
• 6-month contract
• Working hours: Monday to Sunday, 08:00 to 23:00 (rotative shifts)
• Days Off: 2 rotative days

Randstad's mission is to become the most equitable and specialised talent company in the world. We welcome people with diverse skills and experiences and are committed to accessible recruitment processes. Please inform us if you need any adjustments to facilitate your application or interview.