Customer Service in French - social media (M/F/X) Lisboa

Customer Service in French - social media (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

As a Customer Support Representative, you will provide support to Byte
Dance users via inbound and outbound calls. Your responsibilities will include understanding, reviewing, and resolving issues related to the company’s
- commerce platform, as well as escalating cases when necessary.

Key Responsibilities

• Handle both inbound and outbound calls.
• Investigate and resolve issues reported by buyers, sellers, customers, and creators, such as checking order and logistics status.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to the company following established procedures.

Required Skills

• French C2 level
• English B2 level
• Passionate about leading
  - commerce products and service standards.
• Strong understanding of
  - commerce.
• Excellent customer service, verbal and written communication skills, empathy, and rational
  - making.
• Ability to handle peak contact volumes during promotional seasons.

Benefits

• Base salary paid over 14 months: €900
• Complexity Bonus paid over 11 months: €100
• Meal allowance (net): €7. 23 per working day
• Transport allowance: €20 per month

Contract Details

• 6-month contract
• Working hours: Monday to Sunday, 07:00 to 23:00 (rotating shifts)
• Days off: 2 rotating days
• Future possibility: 24/7 coverage (rotating shifts), to be confirmed by the client

At Randstad, our mission is to become the most equitable and specialized talent company in the world. We welcome individuals with diverse skills and experiences and are committed to accessible recruitment processes. Please inform us of any adjustments needed to facilitate your application or interview process.