Customer Service In Retail (German Speaker) Lisboa

Customer Service In Retail (German Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Are you interested in working in one of the biggest consumption branches worldwide?

As part of a global community, you will work with a wide range of nationalities and backgrounds.

You will work for a company that cares about its employees, full of opportunities to learn and grow professionally and personally. Your responsibilities and impact as a Customer Service Agent will be: In this role, you will be in charge of providing support and advice to the customer in regard to the brand’s tobacco products.

Your tasks are:

• Answering incoming queries from customers via phone, email, and chat

• Identifying issues and providing solutions

• Ensuring a high level of customer satisfaction

• Recording data in the CRM system

• Providing
  - hoc support

• Being a team player and participating in the success of the team and project

Skills, qualifications, and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job.

• A native level of German and at least a B1 level of English

• Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative, and working proactively at a fast pace

• Excitement about intercultural communication and the expatriate lifestyle

• Living in or willing to relocate to Lisbon for an international career and life experience

• Having a valid Portuguese work permit (required).

What’s in it for you?

• Type of contract: yearly or 6? -? month contract, renewable

• Working hours:
  - time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)

1. Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 950€ – 1. 000€ gross/month

2. Excluding accommodation: 1. 300 – 1. 400€ gross/month

• For international candidates:

• Reimbursement of your initial flight expenses

• Airport pick up

• Yearly
  - way flight ticket back to your home country (within the EU)

• Help with paperwork, opening