Customer Service in Spanish (M/F/X) Lisboa

Customer Service in Spanish (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

As a Fraud & Loss Operation Specialist, you will be responsible for identifying, investigating, and preventing fraudulent activity and financial losses within our client’s
- commerce platform. You will play a critical role in safeguarding transactions, ensuring customer trust, and supporting the integrity of operational processes through proactive monitoring, detailed analysis, and collaboration with internal teams.

Responsabilidades chave

• Monitor transactions and activities to detect suspicious or fraudulent behavior.
• Use tools, reports, and alerts to identify and escalate potential fraud cases.
• Investigate fraud incidents and ensure thorough case documentation.
• Analyze operational losses and identify root causes to support prevention strategies.
• Ensure adherence to internal controls and regulatory compliance (e. g. , AML, KYC).
• Assist in implementing fraud detection systems and improving control measures.
• Collaborate with internal teams such as Legal, Compliance, and Customer Service.
• Prepare reports and communicate investigation findings to management and stakeholders.

Competências

• Spanish C2 level
• English B2 level
• Requires a minimum of 2 years' experience in an
  - commerce fraud environment OR a minimum of 2 years customer service experience. Experience in investigation related to fraud, abuse, or cybercrime is a plus.
• Detail-oriented and analytical, with an ability to provide documentation based on given guidelines and templates.
• Strong ability to gather information from various sources to substantiate investigation hypotheses.
• Eager to learn, initiative taker and
  - solver.
• Proactive and continuous improvement attitude.
• High problem solving and priority skills.
• Meticulous and organized.
• Good temper to handle disputes and emergencies.
• Must be a
  - oriented person.
• Works comfortably with Microsoft Word and Excel.

Principais benefícios

• Base salary paid in 14 months: 870€
• Complexity Bonus paid in 11 months: 80€
• Meal Allowance (net): 7. 23€ per working day
• Transport allowance: 20€ per month
• 6-month contract
• Monday to Sunday - 08:00 to 23:00 (rotative shifts)
• Days Off - 2 rotative days

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.