Customer Service - Italian speaker (m/f/d) Lisboa

Customer Service - Italian speaker (m/f/d)
Lisboa
Lisboa, Lisboa, Portugal

Customer Service - Italian speaker (m/f/d)

Join to apply for the Customer Service - Italian speaker (m/f/d) role at SIXT Portugal

Customer Service - Italian speaker (m/f/d)

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Company Description

We are a leading global mobility service provider with sales of €3. 07 billion and around 9, 000 employees worldwide. Our mobility platform ONE combines our products SIXT rent, SIXT share, SIXT ride, SIXT+, and more, providing access to a fleet of 222, 000 vehicles and services in over 110 countries.

Job Description

We are expanding and looking for you! Whether helping Harry and Megan move into their first flat, providing memorable holiday experiences for families, or ensuring Ms. Meyers arrives on time for her business meeting, join our international service & sales team to deliver premium customer service as an Italian-speaking Customer Service Agent (m/f/d).

If you have call center experience, start immediately. Support our service & sales team as a Customer Service Agent (m/f/d). Please send your application documents in English.

Your Role at SIXT

• Be the first point of contact for customers, handling bookings, rental agreements, complaints, and invoices
• Assist customers via phone and email with online bookings, reservations, and
  - solving
• Provide empathetic and professional advice over the phone and email
• Collaborate with other departments to enhance customer satisfaction and loyalty

Your Skills Matter

• Language: Fluent in Italian and English (spoken & written), clear communication skills
• Experience: Customer contact experience, preferably in call centers or BPO environments
• Soft skills: Organized, communicative, dependable, able to handle workload
• Team spirit: Enjoy working in international teams and exchanging ideas
• Tools: Proficient in MS Office programs, especially Outlook, Word, Excel

What We Offer

• Generous Time Off: 28 days vacation, birthday leave, volunteer day
• Work-Life Balance: Hybrid work model, casual dress code
• Permanent Contract & Compensation: Permanent employment from start,
  - average pay with bonuses
• Employee Benefits: Discounts on SIXT services and partner offers
• Training & Development: Growth and training programs
• Health & Well-being: Private health insurance, Coverflex system