Customer Service - Italian speaker (m/f/d) Lisboa

Customer Service - Italian speaker (m/f/d)
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service - Italian speaker (m/f/d), Lisbon

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Client:

SIXT Portugal

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7c7223eef91d

Job Views:

3

Posted:

25. 05. 2025

Expiry Date:

09. 07. 2025

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Job Description:

We are growing further and are looking for YOU! Would you like to ensure that Harry and Megan can take all of their furniture to their first flat together without anything getting broken? Or give Family Smith a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Meyers get to her business meeting on time? Join our international service & sales team and help us provide a premium service to our customers as an Italian-speaking Customer Service Agent (m/f/d), so they will keep coming back to us.

If you have experience in a call center environment, that's perfect. Apply now and support our service & sales team as a Customer Service Agent (m/f/d). Please send your application documents in English.

YOUR ROLE AT SIXT

• You are the first point of contact for our customers, providing advice regarding bookings, rental agreements, complaints, and invoices.
• You assist our business and private customers over the phone and via email, using online booking systems, making reservations, offering
  - service packages, and resolving issues.
• You have a sympathetic ear and advise our customers over the phone and via email.
• We value team spirit, so you will work closely with other departments to deliver the best service and increase customer satisfaction and loyalty.

YOUR SKILLS MATTER

• Language: Fluent in Italian and English (written & spoken), with clear and understandable communication.
• Experience: Enjoy customer contact, handle challenging customers professionally and friendly, with some experience in customer service, call centers, or BPO environments.
• Soft skills: Organizational and communication talents, able to handle a heavy workload, dependable.
• Team spirit: Enjoy working in international teams and exchanging with colleagues.
• Tools: Proficient in MS Office programs, especially Outlook, Word, and Excel.

WHAT WE OFFER

• Generous Time Off: 28 days of vacation, an additional day for your birthday, and 1 volunteer day per year.
• Work-Life Balance: Hybrid working model with no dress code.
• Permanent Contract & Competitive Compensation: Permanent employment from the start with
  - average pay and performance bonuses.
• Great Employee Benefits: Discounts on SIXT rent, share, ride, SIXT+, and partner discounts.
• Training & Development: Training programs for your growth.
• Health & Well-being: Private health insurance and Coverflex benefits system.

Additional Information

About us: We are a global mobility service provider with sales of €3. 07 billion and around 9, 000 employees worldwide. Our platform ONE offers products like SIXT rent, share, ride, and SIXT+ with access to a fleet of 222, 000 vehicles, 1, 500 partners, and 1. 5 million drivers across more than 110 countries. Customer experience and service are our top priorities. Join us and revolutionize mobility! Apply now!