Customer Service (Italian-Speaking)

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Job Title: Customer Service Italian-Speaking

Location: Lisbon, Portugal

Start Date: 20 November 2025

Contract Type: JD

Work Model: On-Site

Schedule: Monday to Sunday, 08:00-17:00 or 09:00-18:00 (rotative shifts)

Days Off: 2 rotative days

Salary & Compensation:

• Base Salary: 1, 000 gross x 14 months
• Bonus: 100 gross x 11 months
• Meal Allowance: 7. 23 per day
• Transport Allowance: 20 per month
• Health Insurance: Active from day 1 (employee contribution), free after 6 months

Relocation & Benefits (Lisbon only):

• Airfare reimbursement after 6 months (up to 400, economy class)
• Shared apartment for up to 12 months (280/month, utilities included and discounted directly from payslip)

Requirements:

• Native/fluent Italian, good English proficiency
• Minimum 1 year of experience in customer service, telesales, account management, or customer success ideally linked to business development
• Proven sales awareness and ability to influence seller success (mandatory)
• Candidates must not have previously worked for Byte Dance, in any LOB, BPO, or country

This role focuses on providing customer support and sales guidance within a fast‑paced international environment. Ideal candidates demonstrate strong communication, adaptability, and proactive engagement with sellers to drive success.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting

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