Customer Service (M/F/D) - French Speaker

Customer Service (M/F/D) - French Speaker
Lisboa
Lisboa, Lisboa, Portugal

- Full-time- Department: Customer Service- Legal Entity: Sixt Research Development Services, Lda. Job Description
Are you ready to advance your career at a leading company in the premium mobility sector? At SIXT, we are looking for a Support Representative for SIXT Ride – the premium chauffeur service – with fluent French and English skills, customer service experience, and a proactive attitude. Customer support is our top priority. Whether by phone, email, chat, or social media – in French or English – we're looking for people who are committed to finding effective solutions. Do you have experience in a call center or customer service? Then this position is perfect for you!YOUR ROLE AT SIXT- You act as the key interface between customers and drivers, working closely with your support team colleagues to ensure seamless
- You ensure that our excellent quality standards are met and that every customer gets safely from A to B- You monitor the punctuality of drivers worldwide using specialized tools and organize suitable alternatives whenever
- You assign every booked transfer to the appropriate driver and guarantee smooth coordination throughout the
- You ensure that drivers and customers find each other at airports, hotels, trade fairs, companies, or private locations—even when situations become
- You take care of every customer, whether celebrity or not, ensuring a consistently
- quality service experience
YOUR SKILLS MATTER- Language
You speak fluent Frenchand good English (at least B2 level)- Communication
You enjoy working with partners and customers and bring excellent listening comprehension, communication skills, and
- Problem-Solving
You react quickly to new situations and possess strong problem analysis and
- solving
- Flexibility
You are willing to work shifts and
- Tools
You are proficient in using a PC and common
- Proactivity
You are proactive and never hesitate to pick up the phone
WHAT WE OFFER YOU- Generous Time Off
Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per
- Work-Life Balance & Flexibility
Benefit from a hybrid working model, flexible working hours, and no dress
- Great Employee Benefits
Access discounts on SIXT rent, share, ride, and SIXT+, along with partner
- Training & Development
Participate in training programs designed for your personal growth and
- Health & Well-being
Private health insurance to support your
-
- Additional Perks
Enjoy the Coverflex advantage system to enhance your employee experience
Additional Information
About us:We are a globally leading mobility service provider with a revenue of €4. 00 billion and around 9, 000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350, 000 vehicles, the services of 4, 000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2, 000 rental stations. At SIXT,
- tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and
- term stability and align our corporate strategy with foresight. Get started with us and apply now!#J-18808-Ljbffr