Customer Service Manager - Italian Speaker Viseu

Customer Service Manager - Italian Speaker
Viseu
Viseu, Viseu District, Portugal

**Capgemini**:We are Capgemini Engineering. A brand part of the Capgemini Group. We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create
- changing innovations that impact billions of lives around the world. You can help us to achieve our mission !Now, we have more than 270, 000 team members in nearly 50 countries, in sectors such as aeronautics, automotive, communications, energy, life sciences, software & internet, space & defense and consumer products. **Your Role**:
- Manage Service management and KPIs (key performance indicators) & SLAs (Service Level Agreement) control. - Manage
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- end the areas of CFS (Cross Functional Services, including tools) and SMO (Incident, Change, Problem Management): Process, Team, Execution- Responsible for ensuring service success and quality of the deliverables, and coordinate with the company Service Managers- Proactively and regularly optimize the Services by optimizing all processes and tools used to deliver the Services- Manage and secure excellent ITIL
- Manage company ticketing system and CMDB, the Technical and user Service Catalog integrated in the company ticketing system and CMDB- Take proactive steps to monitor issues, take necessary action and inform
- Secure the delivery of regular reports, including utilization trends, forecasts, and exceptions as required for the scope of Services (contain a Management Summary and technical details)- Conduct monthly review and work with IT Teams to ensure timely submission and closure for polls, audit, and compliance
- up**Your Profile**:
- Bachelor's degree in IT / computer science or comparable training and
- Deep knowledge and Senior experience in ITIL
- Excellent Communication and Interpersonal Skills: Effective communication skills to work with across teams to implement and manage solutions;



Strong ability tointeract with business stakeholders to understand their needs and provide simple solutions to their problems. - In-depth professional experience in IT Service Management- Several years of knowledge in ITSM / Service
Now- Team-oriented and
- reliant work
- Quick comprehension and excellent analytical and conceptual skills as well as networked
- Effective communication skills tailored to the target
- Welcomes changes, embraces them proactively and actively brings them into the
- Fluent in English, verbally and written**Our Offer**:Our famous atmosphere:There’s always someone happy to start a day with a cup of coffee with you - even virtually! We are a big company with unique atmosphere - we make friendships, share important moments, andsimply like each other!A lot of benefits:
- Private medical
- Referral bonuses for recommending your friends to Capgemini. - Offices in great
- Participation in a international
- Integration in a multinational
- Career Evolution