Customer Service Manager (M/F/D) Viseu

Customer Service Manager (M/F/D)
Viseu
Viseu, Viseu District, Portugal

Your New Company

A leading company in the luxury design and manufacturing sector is seeking a

Customer Service Manager

to lead a dynamic and experienced team. This is a strategic position with high visibility, offering the opportunity to work closely with international clients and internal departments to ensure the seamless execution of bespoke projects.

The Role

- Lead and develop a team of 12 professionals, ensuring onboarding and continuous training;

- Oversee the full
- sales process, ensuring alignment between commercial, design, production, and logistics teams;

- Monitor servicequality, response times, and customer satisfaction;

- Manage escalations and ensure timely resolution of client issues;

- Promote processoptimization and continuous improvement initiatives;

- Ensure accurateuse of CRM and ERP systems (Primavera);

- Maintain strongcommunication across departments and with international clients, including *designers*, architects, and luxury hospitality brands.

What you'll need to succeed

- Degree in Management, Marketing, or a related field;

- 5-10 years of experience in customer service or operations management, preferably in an industrial or
- driven environment;

- Strong leadership and communication skills;

- Experience with
CRM and ERP tools (Primavera is a plus);

- Fluent in English (mandatory);

- Proactive, adaptable, and
- oriented;

- Comfortable working in a
- paced,
- based environment

What's Offered

- Direct contract with the company;

- Meal card and health insurance;

- Opportunity to work with
- end international clients;

- Collaborative and informal work environment with direct access to leadership;

- Real impact on customer experience and operational efficiency.

Next Step

If you are interested in this opportunity, please send us your updated CV (catarina. amorim@hays. pt)