Customer Service Manager Ourém

Overview

Do you have solid experience in customer relations/support and want to lead a team while bringing the voice of the customer to the strategic level? Join Interlog Solutions, an ISO 27001 certified software publisher specializing in IT applied to logistics and transport.

Your mission

• Design and deploy the customer relationship strategy
• Manage and develop the Customer Service team
• Monitor and manage KPIs (SLA, TMR, CSAT, backlog)
• Drive continuous improvement and represent the company to strategic clients

Your profile

• Proven experience in customer relationship management and/or support
• Mastery of CRM, ticketing tools and key indicators
• Leadership, communication and customer service skills
• French + professional English (B2 min. ), other language = advantage

Our advantages

• Permanent contract based in Ourém (Portugal)
• A
  - sized company in a changing sector
• Strategic role, directly reporting to Management

Position to be filled as soon as possible.

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At Interlog, we are committed to values aimed at leading us to work of excellence. Your energy, your investment and your personal touch are welcome in our dynamic team! Our mission is to be invested in our work to provide our customers with the best possible solutions.

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