Customer Service Portuguese

Join to apply for the Customer Service Portuguese role at Quantivos.

Languages required: Portuguese C1-C2, English B2.

Location: Lisbon (On‑site).

Working hours: Monday to Sunday, 07:00‑15:00 or 11:00‑19:00 (8‑hour shifts).

Start date: 15 January 2026.

Salary: Competitive salary. Complexity bonus paid 11 months. Meal allowance: €7. 63 daily.

About The Company: You will join a global leader in technology‑driven customer experience solutions, supporting high‑profile digital advertising platforms. The company operates internationally with multicultural teams and advanced digital operations. The client is a major global digital advertising platform (name remains confidential).

Your Role

• Provide B2B customer support for advertisers.
• Manage product troubleshooting across email and chat.
• Collaborate with Product Operations & Engineering for complex resolutions.
• Ensure customer satisfaction through consistent communication.
• Deliver product guidance and usage support.
• Maintain case accuracy, updates, and documentation.
• Contribute to improvements in service processes.

Requirements

• Portuguese C1-C2.
• Experience on paid campaign management is mandatory.
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience in a Contact Centre / Advertising Tech program.
• Strong knowledge of social media and advertising basics.
• Customer service orientation.
• Teamwork and independent working ability.
• Valid work permit for Portugal required; no visa sponsorship provided.

Others

• Growth within a multicultural, digital‑first environment.

Ready to Join? If you’re motivated to support advertisers in a major global advertising platform and have experience in paid campaign management, this role is for you! Apply today and grow your career.