Customer Service Professional French Or German Market Lisboa

Customer Service Professional French Or German Market
Lisboa
Lisboa, Lisboa, Portugal

French or German-Speaking Customer Support Agent

Location: Porto or Lisbon, Portugal

Description

Are you passionate about customer service and modern technology?

Do you want to live in a vibrant city and gain international work experience?

Then come to Lisbon

The capital of surfing, sunshine, art – and your new job

Join a global customer service team and support one of the world's most renowned companies. Your mission: handle customer inquiries professionally, empathetically, and
- oriented – while helping create a safe online experience.

Your Responsibilities

• Professional handling of incoming requests via phone, chat, or email
• Reviewing and moderating content on social media platforms (videos, images, audio)
• Ensuring compliance with community guidelines
• Identifying and removing
  - compliant content
• Structuring and analyzing user data to improve service quality
• Documenting all customer interactions in the service database
• Solving issues using targeted questions and internal knowledge bases
• Recommending solutions for frequently occurring problems

Your Profile

• French or German at native level (C1–C2)
• Good English skills (minimum B2)
• EU passport or valid work permit for Portugal
• Willingness to work in shifts
• Previous customer service experience is a plus
• Strong communication skills and empathy
• Flexibility and a
  - oriented mindset
• Excellent time management skills

What We Offer

• Reimbursement of travel costs
• Pick-up service from the airport
• Company-provided accommodation (including utilities)
• Meal allowance
• Comprehensive training and coaching programs
• Career opportunities within an international company
• Stable employment with growth potential
• Private health insurance from day one
• Free Portuguese language courses, sports activities, and events

Start your adventure in Portugal

Become part of a motivated team and grow in a dynamic, international environment.

Apply now and get started