Customer Service Project Manager (Digital Solutions) (m/f/d)

Customer Service Project Manager (Digital Solutions) (m/f/d)

Join to apply for the Customer Service Project Manager (Digital Solutions) (m/f/d) role at Flix.

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech‑driven approach to making travel more accessible, sustainable, and affordable.

About The Role

• Co‑own the end‑to‑end strategy for automated resolution across text and voice bots.
• Translate CS needs into clear product priorities that reduce dependency on human agents.
• Partner with Tech to design, build, and ship automation capabilities that work reliably across languages.
• Monitor performance by language + contact reason and continuously improve auto‑resolution rates.
• Work cross‑functionally with Operations, Quality, and Content teams to remove blockers and simplify flows.
• Define and maintain a strong measurement framework: accuracy, containment, latency, customer effort.
• Drive experimentation: A/B tests, prompt optimization, journey redesign, and new automation use cases.

About You

• Strong project management mindset with proven experience in automation, AI‑driven support, or self‑service platforms.
• Ability to translate operational pain points into clear product problems and prioritization decisions.
• Experience working with multilingual customer journeys and markets; fluency in English is a must.
• Data‑driven approach: confident using dashboards, funnels, and metrics to guide decisions.
• Comfortable working with engineering teams and discussing requirements at a technical‑concept level.
• Strong stakeholder management across CS operations, product, tech, and localization.
• Bias for action: you move fast, simplify, and focus on solutions that scale.

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: up to 60 days per year at another location.
• Hybrid work model: office‑first with flexibility to balance work and life.
• Wellbeing support: access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: language classes, training courses, and expert‑led sessions to grow your skills.
• Mentoring Program: connect with experienced colleagues to gain insights and accelerate your career.

NB: Please submit your resume in English!

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture—giving you the freedom to take initiative, make an impact, and shape your own career path. As we expand globally, you have the opportunity to make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!

Senior level: Mid‑Senior; Employment type: Full‑time; Job function: Project Management and Information Technology; Industry: Software Development