Customer Service

Customer Service
Viseu
Viseu, Viseu District, Portugal

Key Responsibilities:

- Handle incoming customer inquiries

- Managing new Business opportunities together with Sales Director of Prestige Division

- Provide product information, pricing, and availability to customers, and assist with order placement and tracking.

- Address customer concerns, resolve complaints, and escalate issues as necessary to ensure customer satisfaction.

- Collaborate with the sales team to support internal sales efforts, including lead generation,
- up, and account management.

- Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.

- Assist with the preparation of sales quotes, proposals, and contracts as needed.

- Coordinate with other departments such as logistics and finance to fulfill customer orders and resolve any related issues.

- Proactively identify opportunities to upsell or
- sell products and services to existing customers.

- Stay informed about industry trends, product updates, and competitor offerings to effectively address customer needs and concerns.

- Participate in ongoing training and development to enhance product knowledge and customer service skills.

Qualifications & Skills:

- Previous experience in customer service, sales, project management or a related field preferred.

- Excellent verbal and written communication skills.

- Strong interpersonal skills with the ability to build rapport and relationships with customers and colleagues.

- Proficiency in MS Office suite and experience with CRM software preferred.

- Ability to multitask, prioritize, and manage time effectively in a
- paced environment.

- Problem-solving skills with a proactive and
- oriented approach.

- High school diploma or equivalent required;



bachelor’s degreepreferred.

- Knowledge of cork industry would be a plus.

Languages:

- Portuguese mother tongue

- Excellent written and oral English

- Spanish would be a plus.

Type of contract:

To be defined according to the actual potential of the successful candidate.

Location: Lobao (Portugal)

Salary:To define