Customer Service Palmela

Overview

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships,
- driven insights and innovations, and products and expertise they can depend on. As a
- owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

Job Purpose and Overview

Responsible for efficient order management, support to the commercial department, and document control, ensuring high customer satisfaction through clear communication, empathy, and timely complaint resolution.

Responsibilities

• Manage and follow up on orders from receipt to delivery.
• Provide administrative and operational support to the commercial team.
• Keep all relevant documentation (contracts, invoices, records) up to date.
• Handle customer inquiries and complaints, ensuring effective resolution and follow‑up.
• Daily use of SAP for data entry and consultation.
• Manage cases via Salesforce.
• Prepare and edit reports and correspondence using Excel and Word.
• Communicate clearly and empathetically, collaborate within a team, and remain customer‑oriented.

Qualifications

• Minimum 3 years of experience in Customer Service or similar roles.
• Fluency in Portuguese and English (spoken and written) – essential.
• Spanish proficiency is a plus.
• Proficient in SAP, Salesforce, Excel, and Word.
• Excellent verbal and written communication skills.
• Strong empathy, teamwork ability, and customer focus.

Why Should You Apply

• Competitive salary
• 22 days of annual leave + a day off to celebrate your birthday
• Health insurance for you and one member of the family
• Life insurance
• Meal Allowance: 10, 20€
• Transportation allowance: 6, 00€
• six-month contract

Benefits

• Employee Assistance Program for you and your family.
• Internal recognition platform.
• Access to Linked
  In Learning courses.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.