Customer Service Lisboa

Customer Service
Lisboa
Lisboa, Lisboa, Portugal

Join Our Dynamic Team in Lisbon!
Position: Customer Service Advisor (French OR German+ English)

Benefits Offered:

• Welcome Bonus: 2000
• Base Salary: 13, 000
• Meal Allowance
• Transport Allowance
• Health Insurance: Coverage from day one (free after 6 months of contract).
• Performance Bonus: Based on individual and team performance.

Key Responsibilities:

• Assist users with
  - sales inquiries, general questions, and technical support via phone, email, chat, and social media channels (including social messaging).
• Adapt the brands voice and tone to suit both private and public channels (e. g. , phone, email, social media, forums,
  - commerce reviews).
• Handle customer escalations appropriately and escalate issues to higher levels of support as required.
• Respond to inbound customer requests, ensuring relevant case information is documented accurately.
• Provide technical troubleshooting assistance to customers, especially in technical queries (experience in troubleshooting is preferred).
• Maintain professionalism and a
  - focused approach at all times.

Profile Nice to Have:

• Previous experience in customer service (voice, email, chat).
• Experience with technical troubleshooting is preferred but not essential.
• Strong communication skills in both French (native) and English (B2 level).
• Ability to work under pressure and adapt to changing workloads.
• Experience in adapting communication style to match the brands voice and tone.

Apply and get your career started!