Customer Service Lisboa

Customer Service
Lisboa
Lisboa, Lisboa, Portugal

Location:
Lisbon, Portugal

Employment Type:
Full-time

Work model:
On-site

Fixed-term contract:
6 or 12 months

We are seeking a
- oriented and reliable professional to provide
- quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English, and you enjoy
- solving in a
- paced, international environment, this role could be a great fit for you.

Key Responsibilities

• Deliver prompt and professional assistance to business clients via multiple communication channels such as phone, email, and chat.
• Support customers with
  - related inquiries, including verifying identity and confirming account details.
• Follow regulatory requirements and internal protocols as specified by the client.
• Diagnose problems and provide effective, customized solutions to meet customer needs.
• Ensure timely
  - up and resolution of customer issues to maintain high satisfaction levels.
• Keep detailed and accurate records of all customer interactions and updates in internal systems.
• Work collaboratively with team members to achieve service targets and exchange best practices.

Essential Skills, Qualifications & Experience

• Native or fluent proficiency in foreign languages (C2 level) both spoken and written; fluent in English (C1 level).
• Minimum education: High School diploma.
• At least one year of customer service experience with a strong focus on customer satisfaction.
• Stable and consistent employment history.
• Excellent interpersonal skills and a cooperative team attitude.
• Ability to perform well in
  - paced environments with strong multitasking capabilities.
• High attention to detail and precision when managing customer information.
• Familiarity with automated customer support software and platforms is preferred.
• Strong
  - solving skills, critical thinking, and the ability to work independently.
• Friendly, professional, and proactive in delivering customer service.
• Experience in sectors like retail, banking, or general customer support is advantageous.
• Willingness to work rotating shifts and
  - time
  - site schedules.
• Flexibility and adaptability to evolving procedures, technologies, and customer demands.

Benefits

• Chance to join a leading global brand in travel and tourism.
• Work schedule includes Monday through Sunday with 24/7 rotating shifts.
• Competitive pay with incentives based on performance.
• Opportunities for career advancement within the BPO sector.
• Supportive and collaborative workplace culture.
• Access to exclusive travel benefits and discounts.

How to Apply – Multilingual Customer Service Careers

We actively encourage applications from candidates of all backgrounds, identities, and abilities. Please submit your CV highlighting your language skills, relevant customer service experience, and a short summary of your career ambitions. A cover letter is optional but gives you the opportunity to share your passion for customer excellence and teamwork.

Our Commitment to Diversity and Inclusion
Our company is dedicated to fostering a diverse, empowering, and respectful workplace where every team member is valued. Join us as a Customer Service Representative and help shape the future of international customer engagement as a key member of our Cambridge-based team.