Customer Service Lisboa

Customer Service
Lisboa
Lisboa, Lisboa, Portugal

Company Description

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Role Description

This is a
- time
- site role for a Customer Service Representative located in Lisbon. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to customer queries via phone, email, or chat, providing support and information about products and services, and maintaining accurate records of customer interactions and transactions.

Qualifications

• Customer Service, Customer Support, and Customer Experience skills
• Customer Satisfaction and Customer Service Representatives experience
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and resolve conflicts effectively
• Proficiency in using customer service software and tools
• Multilingual skills are a plus
• High school diploma or equivalent; additional qualifications in customer service or related fields are advantageous