Customer Service Representative - Italian Speaker [241-001596-1] Lisboa

Customer Service Representative - Italian Speaker [241-001596-1]
Lisboa
Lisboa, Lisboa, Portugal

We are looking for a bilingual Customer Service Representative, fluent in French and English, to join our dynamic and international team in Lisbon.

This role plays a key part in ensuring smooth communication between clients and employees, guaranteeing high-quality and efficient service delivery.

Key Responsibilities:

Coordinate with employees to ensure timely execution of services;

Support clients during the onboarding process, ensuring accurate data collection;

Troubleshoot service execution issues (e.g., access difficulties);

Manage client feedback, including complaints, damages, or quality concerns;

Handle employee absences according to internal procedures;

Ensure clients' payment information is accurate and up to date;

Respond to employee inquiries about contracts and payroll;

Provide performance feedback to employees and escalate issues when necessary;

Process contract changes as needed;

Assist in planning and organizing events for employees and clients;

Make regular contact with employees and clients to ensure service quality and gather feedback.

Your Profile:

Fluency in French and English (C1);

Strong interpersonal and communication skills;

Customer-focused with great phone etiquette and relationship-building skills;

Ambitious, committed, and eager to grow professionally;

Problem-solver with strong attention to detail.

What We Offer:

Competitive salary package;

Join a growing international project;

Real career progression opportunities;

A collaborative, dynamic, and innovative work environment.

Ready to take the next step in your career?

Join us in Lisbon and be part of building something truly unique from the ground up!