Customer Service Representative - Beauty Advisor (Italian Market) Porto

Customer Service Representative - Beauty Advisor (Italian Market)
Porto
Porto, Porto District, Portugal

Customer Service Representative - Beauty Advisor (Italian Market)

Join us as a Customer Service Representative - Beauty Advisor (Italian Market) at Call
For
Talents.

Job Details

Location: Onsite in Porto, Portugal, accessible via metro, train, and bus.

Start date: June 30, 2025.

Responsibilities

• Provide customer support via live chat, phone, emails, and web forms.
• Handle inquiries related to product information, beauty advice, returns, deliveries, and refunds.
• Offer personalized beauty recommendations and care advice.
• Address customer concerns regarding data privacy (GDPR) and subscription management.
• Process and report
  - related customer concerns following internal guidelines.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Fluent in Italian (C2 level) and proficient in English (B2 level).
• Strong communication and interpersonal skills.
• Passion for beauty and skincare.
• Customer-oriented mindset with
  - solving abilities.
• Ability to work in a dynamic and
  - paced environment.
• Previous experience in customer service or beauty advisory is a plus.
• EU ID or valid residence card for Portugal (mandatory).

Training & Working Conditions

• Training: 5 days in English, with comprehensive product and system training; compensation provided upon completion.
• Work schedule: 40 hours/week, rotational shifts, Monday to Saturday, 08:00-20:00.
• Holidays: Portuguese public holidays with compensatory leave for holiday work.
• Contract: 12 months renewable, potential for permanent employment after two years.

Additional Information

If passionate about beauty and customer service, apply now to join our dynamic team in Porto!

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information and Media