Customer Service Representative (Catalan-speaking) - Cash App Services - 2000€ Welcome Bonus Lisboa

Job Title

Customer Service Representative (Catalan-speaking) - Cash App Services - 2000€ Welcome Bonus

Overview

Experience the power of a
- changing career. We’re a global technology and services leader that powers the brands of the future, in over 70 countries. We’re recognized for awards such as World’s Best Workplaces, Best Companies for Career Growth, and Best Company Culture.

What You Will Do In This Role

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve
  - related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to
  - level support or technical teams.

Your Qualifications

• High level of Catalan (Oral and written) and fluent in Spanish and English (C1).
• Strong analytical and troubleshooting skills to resolve customer queries effectively.
• Familiar with mobile apps, digital payments, and online platforms.
• Ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is often preferred.

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on experience and client needs)
• Competitive salary and performance bonus
• 2000€ Welcome Bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Location

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements

Catalan (Required)

Time Type

Full-time

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

Concentrix is an
- opportunity employer. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.