Customer Service Representative (Catalan-speaking) - Cash App Services - 2000€ Welcome Bonus Lisboa

Job Title

Customer Service Representative (Catalan-speaking) - Cash App Services - 2000€ Welcome Bonus

Company

Concentrix

What You Will Do In This Role

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app‑related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher‑level support or technical teams.

Your Qualifications

• Have a High level of Catalan (Oral and written) and are fluent in Spanish and English (C1)
• Have strong analytical and troubleshooting skills to resolve customer queries effectively.
• Are Familiar with mobile apps, digital payments, and online platforms.
• Have the ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is often preferred.

What’s In It For You

• Full‑time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• 2000€ Welcome Bonus
• Central location in Lisbon, Portugal
• Relocation package if you come from abroad
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice. ”

Location

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements

Catalan (Required)

Time Type

Full‑time

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Concentrix is an equal‑opportunity employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.