Customer Service Representative (Catalan-speaking) - Cash App Services - 2000€ Welcome Bonus Lisboa

Job Title

Customer Service Representative (Catalan-speaking) – Cash App Services

Location

Lisbon, Portugal – Central location on Av. Mediterraneo, N°1

Time Type

On‑Site

Language Requirements

Catalan (Required)

What You Will Do In This Role

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app‑related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher‑level support or technical teams.

Your Qualifications

• High level of Catalan (oral and written) and fluency in Spanish and English (C1).
• Strong analytical and troubleshooting skills to resolve customer queries effectively.
• Familiarity with mobile apps, digital payments, and online platforms.
• Ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers preferred.

What’s In It For You

• Full‑time with indefinite contract (negotiable).
• Competitive salary and performance bonus.
• €2, 000 Welcome Bonus.
• Central location in Lisbon, Portugal.
• Relocation package for candidates from abroad.
• Referral (Bring‑a‑friend) bonus opportunities.
• Full paid training on the company and the project.
• Career development programs.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Equal Opportunity Employer

Concentrix is an equal‑opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to protected classes under applicable national laws.