Customer Service Representative (Danish) Braga

Customer Service Representative (Danish)
Braga
Braga, Braga, Portugal

Customer Service Representative (Danish)

Join to apply for the Customer Service Representative (Danish) role at Top
Talent Recruitment Agency.

Position Details

• Location: Braga, Portugal
• Work model: Remote
• Employment type: Fixed term (6 months) with possibility of extension / permanent contract
• Remuneration: Base salary

Responsibilities

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and
  - term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

Requirements

• Native/fluent in Danish (C2) both verbal and written; fluent in English (minimum B2 level).
• Previous experience in customer service is advantageous.
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Quick learner of new software and technologies.
• Effective
  - solving skills and team collaboration abilities.
• Organized,
  - oriented, able to manage multiple tasks.
• Willingness to learn and adapt in a
  - paced environment.

Offer

• Working schedule: Monday to Sunday - 24/7 (Rotative Shifts)
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with
  - based incentives
• Opportunities for professional growth within the BPO industry
• Supportive work environment
• Access to exclusive travel perks and discounts

To apply and explore other opportunities, visit: https://www.careers-page.com/toptalent-2