Customer Service Representative (Danish Speakers) Braga

Position: Customer Service Representative (Danish Speakers)
Location: Braga, Portugal (Remote)
Employment Type: Fixed-term (6 months) with possibility of extension or permanent contract
Compensation: Base salary

About the Role

We are looking for a Danish-speaking Customer Service Representative to join our remote team in Braga. In this role, you will be the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. Your focus will be on delivering exceptional service, resolving issues effectively, and fostering
- term customer satisfaction.

Key Responsibilities

• Manage customer inquiries via phone, email, chat, and social media.
• Accurately record and update information in internal systems.
• Provide prompt, courteous, and empathetic support in all interactions.
• Resolve issues to ensure customer satisfaction and loyalty.
• Collaborate with colleagues and leadership to meet team goals.
• Share feedback on recurring challenges and suggest improvements.

Requirements

• Native/fluent Danish (C2), both spoken and written.
• Proficiency in English (B2 minimum).
• Previous customer service experience is an advantage.
• Strong written and verbal communication skills.
• Ability to troubleshoot basic technical issues with guidance.
• Quick learner, adaptable to new tools and technologies.
• Organized,
  - oriented, and able to multitask effectively.
• Strong
  - solving skills and a
  - oriented mindset.
• Willingness to adapt in a
  - paced and evolving environment.

What We Offer

• Work schedule: Monday to Friday, 8:00 AM 5:00 PM.
• Opportunity to represent a leading global travel & tourism brand.
• Competitive base salary with performance incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative, supportive, and multicultural team environment.
• Exclusive travel perks and discounts.
• And much more!