Customer Service Representative - Diabetes Medical Devices (German)

Customer Service Representative – Diabetes Medical Devices (German)

Porto, Portugal | Full‑Time | Start Date: 13/Nov/25

Are you passionate about healthcare innovation and eager to make a difference in patients’ lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer support – you’ll be helping patients and healthcare professionals with life‑changing solutions.

What You’ll Do

• Provide outstanding customer service in German (C2), with support in English (C1) when required.
• Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.
• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
• Work in close collaboration with your Team Leader to ensure operational excellence.

Work Schedule

• Monday to Sunday – 24/7 (Rotative shifts)
• 2 days off weekly (rotative, provided 1 month in advance)
• Night shift premium at least +25% hourly rate (in line with Portuguese labor law)

Compensation & Benefits

• Base Salary: 1, 100 gross/month (14 months)
• Performance Bonus: 400 gross/month (11 months)
• Meal Allowance: 7. 63 net per working day
• Welcome Bonus: 3, 000 paid in 4 parcels (at 4th, 7th, 10th, and 13th month of contract) with <6% absenteeism
• Relocation Package: Flight reimbursement up to 400 (after 6 months); Accommodation – private room in a company‑arranged apartment for 280/month (for 12 months)

Who We’re Looking For

• Fluency in German (C2) essential
• Advanced English (C1) for internal communication and training
• Excellent communication, empathy, and problem‑solving skills
• Ability to work in rotative shifts and thrive in a multicultural environment
• Prior experience in customer service or healthcare is a plus, but not required – training is provided!

Why Join Us?

• Be part of a project that directly impacts patients’ health and well‑being
• Thrive in a supportive, international work culture with career growth opportunities
• Enjoy a smooth relocation to sunny Porto with our comprehensive package
• Receive transparent and timely recognition for your performance