Customer Service Representative (Dutch)

Join to apply for the Customer Service Representative (Dutch) role at Top
Talent Recruitment Agency.

Location: Lisbon, Portugal

Work model: on site

Employment type: 1 year contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher‑level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS

• Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level).
• Previous experience in customer service would be advantageous.
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies.
• Effective problem‑solving skills and the ability to work collaboratively in a team‑oriented environment.
• Organized, detail‑oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast‑paced or evolving support environment.

OFFER

• Opportunity to work with a leading global travel & tourism brand.
• Competitive salary with performance‑based incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.
• And many more!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Staffing and Recruiting