Customer Service Representative (Dutch) - Braga

Customer Service Representative (Dutch)
Braga
Braga, Braga, Portugal

Customer Service Representative (Dutch), Braga

Client: David Kennedy Recruitment

Location: Braga

Job Category: Other

EU work permit required: Yes

Job Reference: d6850b353898

Job Views: 5

Posted: 18. 05. 2025

Expiry Date: 02. 07. 2025

Job Description:

Our company delivers exceptional recruitment services globally, connecting candidates and clients seamlessly. David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to recruit a Dutch-speaking Customer Service Representative for their Braga team.

Position:

Customer Service Representative

Employment type:

Fixed-term (6 months) with potential extension or permanent contract

Duties and Responsibilities:

Handle inquiries via multiple communication channels, ensuring accurate updates in internal systems.
Provide prompt and courteous support to foster positive relationships.
Resolve customer issues effectively to support satisfaction and engagement.
Maintain professionalism and empathy in all interactions.
Collaborate with colleagues and leadership to meet team goals.
Identify recurring challenges and suggest process or service improvements.

Requirements:

Previous customer service experience is advantageous.
Strong verbal and written communication skills across platforms (phone, email, chat, social media).
Understanding of customer service principles and adherence to standard procedures.
Ability to troubleshoot technical issues with guidance.
Quick learner of new software and technologies.
Effective
- solving skills and teamwork ability.
Organized,
- oriented, and capable of multitasking.
Willingness to adapt in a
- paced environment.