Customer Service Representative (Dutch) - Porto

Customer Service Representative (Dutch)
Porto
Porto, Porto District, Portugal

Social network you want to login/join with:

Customer Service Representative (Dutch), Porto

col-narrow-left

Client:

David Kennedy Recruitment

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

col-narrow-right

Job Reference:

de1815eb2c18

Job Views:

Posted:

25. 04. 2025

Expiry Date:

09. 06. 2025

col-wide

Job Description:

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch speaking Customer Service Representative to join their team in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Employment type: fixed term (6 months)

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

Handle inbound calls to assist customers with inquiries
Assist customers with booking inquiries, vehicle availability, and reservation modifications.
Provide guidance on policies, insurance options, and additional services to ensure a smooth experience
Identify upselling opportunities and promote
- added services to meet customer needs and drive revenue
Resolve customer complaints efficiently, maintaining a positive customer experience across all touchpoints
Maintain accurate records of interactions, transactions, and case resolutions in the system

REQUIREMENTS:

Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
Proven ability in sales, with a strong
- driven approach
Proficiency in using digital tools and technology
Skilled at recognizing business opportunities and recommending relevant services to customers
Excellent interpersonal and communication skills
Strong conflict resolution and
- solving abilities

OFFER: