Customer Service Representative - Dutch Speaker - Fully Remote in Portugal Porto

Customer Service Representative - Dutch Speaker - Fully Remote in Portugal
Porto
Porto, Porto District, Portugal

Customer Service Representative - Dutch Speaker - Fully Remote in Portugal, Porto

Client: Dila Recruitment

Location: Porto, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 13df70d63cd5

Job Views: 2

Posted: 24. 05. 2025

Job Description:

At Dila Recruitment, we focus on providing a personalized recruitment experience, understanding your individual aspirations. Our international team offers access to global opportunities and insights into different markets.

Position: Customer Service Representative

Employment type: Fixed term (6 months) with possibility of extension or permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inquiries across various communication channels, ensuring accurate and timely updates in internal systems.
• Deliver prompt and courteous support to foster positive relationships.
• Support customer satisfaction and engagement through effective issue resolution.
• Maintain professionalism and empathy in all interactions.
• Collaborate with colleagues and leadership to meet team goals.
• Share insights on challenges and suggest improvements.

REQUIREMENTS:

• Previous customer service experience is advantageous.
• Strong verbal and written communication skills across platforms.
• Basic understanding of customer service principles and procedures.
• Ability to troubleshoot technical issues with guidance.
• Quick learner of new software and technologies.
• Effective
  - solving and teamwork skills.
• Organized,
  - oriented, and capable of multitasking.
• Willingness to adapt in a
  - paced environment.

OFFER:

• Working schedule: Monday to Sunday, 24/7 rotative shifts.
• Opportunity to work with a leading company in the automotive industry.
• Competitive salary with performance incentives.
• Growth opportunities within the BPO sector.
• Supportive work environment.
• Access to travel perks and discounts.