Customer Service Representative Dutch Speaker Lisboa

Customer Service Representative Dutch Speaker
Lisboa
Lisboa, Lisboa, Portugal

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Job Title: Customer Service Representative – Dutch Speaker

Location: Lisbon, Portugal (On-Site)

Schedule:

• Monday to Friday: 08:00 AM to 08:00 PM (Rotational Shifts)
• Saturday and Sunday: 08:00 AM to 05:00 PM
• Days Off: 2 days rotational
  
  
  

Job Summary:

We are seeking a Dutch-speaking Customer Service Representative to join our team in Lisbon. In this role, you will be responsible for assisting customers by handling inquiries, providing support, and delivering a positive service experience. This position requires excellent communication skills and the ability to work effectively in a
- paced environment. If you are passionate about helping others and enjoy working in a dynamic, multicultural team, we would love to hear from you!

Key Responsibilities:

• Respond to customer inquiries and provide accurate information about products and services.
• Address customer concerns via phone, email, and chat, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to enhance the customer experience.
• Adhere to company guidelines and procedures to meet quality standards.
  
  
  

Requirements:

• Native or fluent in Dutch, with a strong command of English.
• Previous experience in customer service or a related field is preferred.
• Excellent communication skills and attention to detail.
• Ability to work flexible hours, including weekends and rotational shifts.
• Problem-solving skills and a positive,
  - oriented attitude.
  
  
  

Compensation & Benefits:

• Meal Allowance: 7. 23€ per working day
• Transport Allowance: 20€ per month
• Health Insurance: Coverage starts from day 1 with a monthly contribution, fully covered after 6 months of employment
• Additional Perks: Access to a vibrant work environment,
  - site facilities, and professional development opportunities
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Media

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