Customer Service Representative Dutch Speaker Lisboa

Customer Service Representative Dutch Speaker
Lisboa
Lisboa, Lisboa, Portugal

Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

729f54bd7773

Job Views:

3

Posted:

28. 03. 2025

Expiry Date:

12. 05. 2025

Job Description:

Job Summary:

We are seeking a Dutch-speaking Customer Service Representative to join our team in Lisbon. In this role, you will be responsible for assisting customers by handling inquiries, providing support, and delivering a positive service experience. This position requires excellent communication skills and the ability to work effectively in a
- paced environment. If you are passionate about helping others and enjoy working in a dynamic, multicultural team, we would love to hear from you!

Key Responsibilities:

• Respond to customer inquiries and provide accurate information about products and services.
• Address customer concerns via phone, email, and chat, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members and other departments to enhance the customer experience.
• Adhere to company guidelines and procedures to meet quality standards.

Requirements:

• Native or fluent in Dutch, with a strong command of English.
• Previous experience in customer service or a related field is preferred.
• Excellent communication skills and attention to detail.
• Ability to work flexible hours, including weekends and rotational shifts.
• Problem-solving skills and a positive,
  - oriented attitude.

Benefits:

• Meal Allowance: 7. 23€ per working day
• Transport Allowance: 20€ per month
• Health Insurance: Coverage starts from day 1 with a monthly contribution, fully covered after 6 months of employment
• Additional Perks: Access to a vibrant work environment,
  - site facilities, and professional development opportunities

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.