Customer Service Representative (Dutch Speaking) Lisboa

Customer Service Representative (Dutch Speaking)
Lisboa
Lisboa, Lisboa, Portugal

Job Openings Customer Service Representative (Dutch Speaking)

About the job Customer Service Representative (Dutch Speaking)

Lisbon, Portugal | On-site

About the Role

Join our growing team in Lisbon, providing exceptional customer service to Dutch-speaking customers. This is an excellent opportunity for customer service professionals looking to build their career in a dynamic environment.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Provide timely solutions to customer issues
• Document and track all customer interactions
• Process customer requests efficiently
• Maintain high service quality standards

Requirements

• Good command of English (B2 level preferred)
• Problem-solving abilities

Schedule

• Monday to Saturday (including bank holidays)
• Hours: 08:00 AM 06:00 PM (Portuguese time)
• Days off: Sunday + 1 rotational day

Compensation Package

• Performance bonus: 100 x 12 months
• Holiday and Christmas bonuses
• Health insurance from day one

Additional Benefits

• 20 days paid training (in English)
• Training allowance: 92. 80 (gross)
• Relocation support with furnished accommodation (14 months)*
• Daily allowance: 18. 56 (gross)

Relocation support available for candidates moving from>100km away

• 1-year contract
• 1-month trial period
• On-site position in Lisbon

To apply, please submit your CV highlighting relevant customer service experience and language skills.

We are an equal opportunity employer and value diversity in our organization.