Customer Service Representative (Dutch‑speaking) Setúbal

Customer Service Representative (Dutch‑speaking)
Setúbal
Setúbal, Setubal, Portugal

Key Responsibilities:

Manage inbound customer inquiries across multiple channels

Document case details and assist with general, pre‑sales, and technical support

Escalate complex issues when needed

Collaborate with support teams to resolve and close cases efficiently

Requirements:

Fluent Dutch and fluent English (minimum B2)

Strong verbal and written communication; able to explain technical info clearly

Patience and customer‑focused mindset

Proactive, self‑driven, and team‑oriented

Interest in staying updated on IT/tech trends

What’s Offered:

Full‑time position with an
- ended contract (based on experience)

Competitive base salary plus performance bonus

Paid, on‑site training and centrally located office

Referral incentives

Free development programs, specialist courses, and language lessons

Growth Opportunities:

Structured career progression supported by internal promotions (≈ 80% of managers promoted internally)

Access to learning and leadership initiatives

Eligibility:

Must have legal authorization to work in Portugal

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