Customer Service Representative (Dutch‐speaking) Lisboa

Customer Service Representative (Dutch‐speaking)
Lisboa
Lisboa, Lisboa, Portugal

Key Responsibilities:

• Manage inbound customer inquiries across multiple channels
• Document case details and assist with general, pre‐sales, and technical support
• Escalate complex issues when needed
• Collaborate with support teams to resolve and close cases efficiently

Requirements:

• Fluent Dutch and fluent English (minimum B2)
• Strong verbal and written communication; able to explain technical info clearly
• Patience and customer‐focused mindset
• Proactive, self‐driven, and team‐oriented
• Interest in staying updated on IT/tech trends

What’s Offered:

• Full‐time position with an
  - ended contract (based on experience)
• Competitive base salary plus performance bonus
• Paid, on‐site training and centrally located office
• Referral incentives
• Free development programs, specialist courses, and language lessons

Growth Opportunities:

• Structured career progression supported by internal promotions (≈ 80% of managers promoted internally)
• Access to learning and leadership initiatives

Eligibility:

• Must have legal authorization to work in Portugal

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