Customer Service Representative (Dutch-speaking) - Search Engine Lisboa

Job Title

Customer Service Representative (Dutch‑speaking) – Search Engine

Company

Concentrix

Location

Lisbon, Portugal – Av. Mediterraneo, Nº1

Job Type

Full‑time (indefinite contract)

Responsibilities

• Respond to inbound customer requests, documenting relevant case information
• Assure excellent customer satisfaction by assisting users with Pre‑Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
• Respond appropriately or escalates customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets

Qualifications

• High level of Dutch (written and oral) and fluent in English (B2)
• Excellent writing and verbal communication skills to simplify technical language for non‑technical users
• Demonstrate patience when communicating and solving issues
• Keep up with the latest IT and tech‑related trends
• Proactive, self‑motivated, and great team player

Benefits

• Full‑time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Equal‑Opportunity Employer

We're proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

Only applicants who are legally authorized to work in Portugal will be considered for this position.

Language Requirements

Dutch (required)

Contact & Application

Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice. ”