Customer Service Representative (English & Spanishspeaking) Payment Solutions Lisboa

Customer Service Representative (English & Spanishspeaking) Payment Solutions
Lisboa
Lisboa, Lisboa, Portugal

Customer Service Representative (English & Spanish speaking) Payment Solutions

Join to apply for the Customer Service Representative (English & Spanish speaking) Payment Solutions role at Prime Path Recruitment

Customer Service Representative (English & Spanish speaking) Payment Solutions

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Representative (English & Spanish speaking) Payment Solutions role at Prime Path Recruitment

Onsite in Lisbon, Portugal

Experience the power of a game changing career

Onsite in Lisbon, Portugal

Experience the power of a game changing career

Are you looking for whats next? Join a global technology and services leader that powers the brands of the future. We help well known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries. Were proud to be recognised with awards such as World's Best Workplaces, Best Companies for Career Growth, and Best Company Culture year after year.

If youre looking to grow and be inspired, this role as a Customer Service Representative in Lisbon, Portugal (onsite) will allow you to support a leading client in the Payment Solutions sector, ensuring guidelines are met and contributing to service improvements for all users.

What You Will Do In This Role

Provide assistance through phone, email, chat, or social media platforms

Answer Questions About Features, Functionality, And Account Setup

Help customers resolve payment related technical issues, such as login errors or transaction delays

Guide users through the account creation or identity verification process

Build and maintain a positive customer experience by being empathetic and professional

Escalate unresolved or complex issues to higher level support or technical teams

Your Qualifications

High level of English (oral and written C2)

High level of Spanish (oral and written C1 or above)

Strong analytical and troubleshooting skills to resolve customer queries effectively

Familiarity with mobile apps, digital payments, and online platforms

Ability to understand customer concerns and provide appropriate solutions

Previous experience in customer service, support roles, or call centers is preferred

(If you don't meet every requirement, we still encourage you to apply well do our best to match you with the right opportunity. )

Whats In It For You

Full time with indefinite contracts (negotiable depending on your experience and the projects needs)

Competitive salary and performance bonus

Central Lisbon location

Bring a friend (referral) bonus opportunities

Fully paid training on the project and tools you'll be working with

Career development programs, specialised courses, and language classes

Eligibility

In accordance with Portuguese law, only applicants legally authorised to work in Portugal will be considered for this position.

If this feels like the perfect next step in your career journey, we want to hear from you! Apply today and start your path toward growth and success.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Media

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