Customer Service Representative - English Lisboa

Customer Service Representative - English
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Binance

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

13

Posted:

03. 05. 2025

Expiry Date:

17. 06. 2025

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Job Description:

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our
- leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of
- asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is a
- facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our
- class cryptocurrency exchange platform.

Responsibilities:

• Handle high volumes of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid, and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements:

• 1+ years experience of proven
  - facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skills and a good listener
• Ability to
  - task, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Multi-lingual capability is a big plus
• Fluent in English
• Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with
- class talent in a
- centric global organization with a flat structure

• Tackle unique,
- paced projects with autonomy in an innovative environment

• Thrive in a
- driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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