Customer Service Representative (English-speaking) - Small Appliances Lisboa

Customer Service Representative (English-speaking) - Small Appliances

Job Title:

Please see below for the role details.

Job Description

Experience the power of a
- changing career. We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as World-'s Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training,
- edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
• Review requests, make appropriate decisions, and process accordingly.
• Demonstrate the ability to analyze information and solve problems.
• Work on continuous improvement for customer satisfaction.

Your Qualifications

Concentrix is a great match if you:

• Have a high level of English (written and oral).
• Have excellent writing and communication skills coupled with empathy and team spirit.
• Love to identify the customers’ needs and propose fast solutions.
• Are proactive,
  - driven,
  - motivated, and a great team player.
• Having previous customer experience is a plus.

If you feel you don’t check every box, we still encourage you to apply. We-'ll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our
  - 's needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project
  - 'll be working on.
• Career development programs.

Equal Opportunity

Concentrix is an
- opportunity employer. We-'re united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements: English (Required)

Time Type: Full-time

Notes: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Reference: R1658713

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix by 2x

Get notified about new Customer Service Representative jobs in Lisboa, Lisbon, Portugal.

Spontaneous Application - Roadtrip Support Agent - EMEA

Customer Representative (French/English-speaking) - Hospitality Group - 2000€ Welcome Bonus

Customer Support Consultant (French & Italian Speaker)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.