Customer Service Representative For Social Media

Customer Service Representative For Social Media
Lisboa
Lisboa, Lisboa, Portugal

Before you apply please notice that is mandatory to have EU citizienship or a Resident Permit valid in Portugal

About the Role:

We are looking for a Customer Service Representative to join our team in Lisbon. In this role, you will provide support to small and
- sized businesses (SMBs) across multiple channels (chat, email, and phone). Your main responsibilities will include pre and
- sales support, product and tool assistance, and helping clients grow their businesses through digital advertising solutions.

Candidate Profile:

• Exceptional verbal and written English communication skills (minimum C1 level).
• Empathic, helpful, and a team player.
• Strong soft skills for
  - escalating situations and handling sensitive information.
• Fast learner with a proactive attitude.

Working Conditions:

• Working Hours: 40 hours per week on a rotational shift pattern (8 hours per day + 1-hour lunch break).
• Holidays: 22 days per year, plus Portuguese public holidays.
• Bonuses: Holiday and Christmas bonuses (equivalent to your base salary).
• Location: Lisbon, Portugal (TP OPEN building).

Salary & Benefits:

• Base Salary: €929. 00/month.
• Allowances: Meal allowance (€154. 00/month), holiday and Christmas allowances (€77. 42 each, paid monthly).
• Total Gross Salary: €1, 237. 83/month.
• Contract: Initial 12-month contract with the possibility of a permanent contract after 2 years.
• Additional Benefits: Private health and dental insurance (after contract signature).

Requirements:

• EU Citizenship or Residency Permit in Portugal is mandatory.
• Exceptional verbal and written English communication skills (minimum C1 level).

If you are passionate about customer service and ready to grow your career with a global tech company, apply now! Submit your application or send me an email to mariajoao@realrecsolutions.com