Customer Service Representative FR - Porto | Outubro Porto

Overview

Job description:

We are looking for talented individuals who share our values and passion for service. Do you focus on what really matters and keep your promises? Do you enjoy making complex things simple and stand out in everything you do? And most importantly: are you committed to delivering outstanding service every day?

Responsibilities

• Provide
  - quality phone support to our French-speaking customers.
• Assist both existing and potential customers with information and support related to our products and services.
• Handle customer requests in our systems (e. g. , rate adjustments, plan changes, service activations, address updates, etc. ).
• Identify opportunities for continuous improvement in customer service processes.

What we’re looking for

• Fluency in French (minimum C1 level – required). English is a plus.
• Strong
  - solving skills and an interest in configuring technical systems and devices.
• Willingness to work flexible hours (Monday to Saturday, between 07:00 and 21:00).
• Reliability, punctuality, and a strong customer service mindset.
• Availability to commute regularly or willingness to relocate to the Porto area.

What we offer

• Comprehensive paid training from day one.
• Performance-based bonuses, both monthly and quarterly.
• Attractive benefits: health insurance, transportation allowance, meal card/ticket, and more.
• A modern and comfortable work environment.
• Job stability and
  - term career growth opportunities.
• Hybrid work model.

Language required

• French (minimum C1 level – required)