Customer Service Representative - French and English Lisboa

Overview

Customer Service Representative - French and English role at Catawiki. Join to apply for this position and become part of a marketplace that handles extraordinary objects daily.

At Catawiki, every day brings the extraordinary. We are a
-
-
- kind marketplace for buying and selling special objects, offering over 75, 000 unique items weekly, curated by
- house experts. We have sold over 20 million unique objects to date and aim to be the world’s most popular destination for special objects. We are a growing, diverse and sustainable
- up with strong core values.

What does the role involve?

You will engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You will ensure customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers to find a solution that works for both. The customer service department plays an essential role by helping customers return to our platform regularly and by collaborating with Sales, Experts and other departments to improve the overall Customer Experience. Through close customer contact, CS provides valuable feedback on improvements to services.

Who you are

You are motivated to delight customers, communicate clearly, and provide excellent support as your main goal. You will seek fitting solutions to all problems in a patient and empathetic way. Specifically you should have:

• Professional speaking and writing skills in French and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably previous experience in a customer service environment or a
  - related role (hospitality, tourism, retail,
  - center, etc. ).
• Ability to quickly switch between various customer channels like phone and
  - mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• Willing to commute to our Lisbon office and work in the office at least 2 days per week.
• Flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

What we offer

• A competitive Annual Gross Base Salary of 18. 000€-23. 000€ depending on level, competencies, and experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a wide wellness network.
• A Work From Home Allowance to help with monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing office in the center of Lisbon.

Our Offices and Way of Working

Offices in Amsterdam, Paris, and Lisbon with hybrid working options. Some roles may be fully remote or fully
- based depending on the job description.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

Industries

• Internet Marketplace Platforms

Referrals increase your chances of interviewing at Catawiki. Get notified about new Customer Service Representative jobs in Lisbon, Portugal.