Customer Service Representative (French) Braga

Customer Service Representative (French)
Braga
Braga, Braga, Portugal

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Customer Service Representative (French), Braga

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Client:

David Kennedy Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

80beb9d03529

Job Views:

4

Posted:

13. 07. 2025

Expiry Date:

27. 08. 2025

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Job Description:

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Responsible for managing back office reservations, ticketing, modifications, cancellations.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and
  - term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective
  - solving skills and the ability to work collaboratively in a
  - oriented environment.
• Organized,
  - oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a
  - paced or evolving support environment.

OFFER:

• Working schedule:Monday to Saturday - 7:30AM-6PM(Rotative Shifts)
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with
  - based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts