Customer Service Representative (French)

Customer Service Representative (French)
Setúbal
Setúbal, Setubal, Portugal

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.

• Easy online recruitment process (phone call and video interview)
• No experience required!

Your tasks:

• Handle incoming user requests via telephone, email, and chat.
• Log call details into case management systems and provide responses and resolutions to customers.
• Aim for the highest Customer Satisfaction scores by actively updating customers on status and resolution progress.
• Deliver customer service for
  - sales requests including delivery, warranties, and refunds.
• Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

What you need:

• Fluency in French language (must be at least C2)
• Fluent in English language (at least B2)
• Ability to communicate clearly and effectively

What you will gain:

• Full time contract signed with a Portuguese employer
• 14 salaries per year
• Salary without accommodation: 1300 euro gross
• Salary with accommodation: 1050 euro gross
• Accommodation provided by the company in Lisbon (discounted)

RELOCATION package for candidates from abroad:

• Airport
  - up and administrative assistance with your registration in Portugal;
• Reimbursement of your initial flight expenses after 9 months of successful integration;
• Yearly complementary
  - way flight ticket to any country within the EU;
• Accommodation in one of our company’s shared apartments;
• Free Portuguese lessons, sports activities, cooking lessons and much more!!

Relocation is required for the entire duration of the training and employment period.

To apply, please send your CV including your full name, phone number, and personal email address.

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.