Customer Service Representative (French) Lisboa

Customer Service Representative (French)
Lisboa
Lisboa, Lisboa, Portugal

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy seeking to onboard a French-speaking Customer Service Representative to join their team in Lisbon.

Position : Customer Service Representative

Location : Lisbon, Portugal

Work model :
- site

Employment type : 1-year contract

Remuneration : Base salary

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or
  - level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level).
• Previous experience in customer service.
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies.
• Effective
  - solving skills and the ability to work collaboratively in a
  - oriented environment.
• Organized,
  - oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a
  - paced or evolving support environment.

OFFER :

• Opportunity to work with a leading global travel & tourism brand.
• Competitive salary with
  - based incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.
• And many more!