Customer Service Representative - French - Remote Portugal Porto

Customer Service Representative - French - Remote Portugal
Porto
Porto, Porto District, Portugal

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Service Representative

Location : Braga, Portugal

Work model : Remote

Employment type : Fixed-term (6 months) with the possibility of extension

DUTIES AND RESPONSIBILITIES :

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and
  - term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS :

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level).
• Previous experience in customer service is advantageous.
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies.
• Effective
  - solving skills and the ability to work collaboratively in a
  - oriented environment.
• Organized,
  - oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a
  - paced or evolving support environment.

OFFER :

• Competitive salary with
  - based incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.
• And many more!