Customer Service Representative (French-speaking) - Cash App Services Lisboa

Overview

Join to apply for the Customer Service Representative (French-speaking) - Cash App Services role at Concentrix

Job Title: Customer Service Representative (French-speaking) - Cash App Services

What You Will Do In This Role

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve
  - related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to
  - level support or technical teams.

Your Qualifications

• Have a High level of French (Oral and written) and are fluent in English (C1)
• Have strong analytical and troubleshooting skills to resolve customer queries effectively.
• Are Familiar with mobile apps, digital payments, and online platforms.
• Have the ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is often preferred.

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our
  - 's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project
  - 'll be working on
• Career development programs

Location & Eligibility

Location: PRT Lisbon - Av. Mediterraneo, N°1

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Language Requirements

French (Required)

Time Type

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1670450

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: IT Services and IT Consulting

Equal opportunity statement and other notices are included in the original posting and are retained as provided to ensure compliance with applicable laws.